To execute the remaining aspect of the plan, she’d waited until the Other’s shift was over and the administrative staff were gone for the day. All the front offices were empty. As was usual on Tuesday nights, the office doors were left unlocked so a cleaning crew could come in. While they were hard at work, it was easy to enter and find the keys to the locked file cabinets. The keys were kept in the secretary’s desk and needed only to be plucked up and put to use. No one questioned her presence, and she doubted anyone would remember later that she’d come and gone. The cleaning crew was supplied by an outside agency. Their job was to vacuum, dust, and empty the trash. What did they know about the inner workings of the convalescent wing in a senior citizens’ home? As far as they were concerned-given her uniform-she was a bona fide RN, a person of status and respect, entitled to do as she pleased.

She removed the application the Other had filled out when she applied for the job. This two-page form contained all the data she would need to assume her new life: date of birth, place of birth, which was Santa Teresa, Social Security number, education, the number of her nursing license, and her prior employment. She made a photocopy of the document along with the two letters of recommendation attached to the Other’s file. She made copies of the Other’s job evaluations and her salary reviews, feeling a flash of fury when she saw the humiliating gap between what the two of them were paid. No sense fuming about that now. She returned the paperwork to the folder and replaced the file in the drawer, which she then locked. She put the keys in the secretary’s desk drawer again and left the office.

2 DECEMBER 1987

My name is Kinsey Millhone. I’m a private investigator in the small Southern California town of Santa Teresa, ninety-five miles north of Los Angeles. We were nearing the end of 1987, a year in which the Santa Teresa Police Department crime analyst logged 5 homicides, 10 bank robberies, 98 residential burglaries, 309 arrests for motor vehicle theft and 514 for shoplifting, all of this in a population of approximately 85,102, excluding Colgate on the north side of town and Montebello to the south.

It was winter in California, which meant the dark began its descent at five o’clock in the afternoon. By then, house lights were popping on all over town. Gas fireplaces had been switched on and jet blue flames were curling up around the stacks of fake logs. Somewhere in town, you might’ve caught the faint scent of real wood burning. Santa Teresa doesn’t have many deciduous trees, so we aren’t subjected to the sorry sight of bare branches against the gray December skies. Lawns, leaves, and shrubberies were still green. Days were gloomy, but there were splashes of color in the landscape-the salmon and magenta bougainvillea that flourished through December and into February. The Pacific Ocean was frigid-a dark, restless gray-and the beaches fronting it were deserted. The daytime temperatures had dropped into the fifties. We all wore heavy sweaters and complained about the cold.

For me, business had been slow despite the number of felonies in play. Something about the season seemed to discourage white-collar criminals. Embezzlers were probably busy Christmas shopping with the money they’d liberated from their respective company tills. Bank and mortgage frauds were down, and the telemarketing scamsters were listless and uninterested. Even divorcing spouses didn’t seem to be in a battling mood, sensing perhaps that hostilities could just as easily carry over into spring. I continued to do the usual paper searches at the hall of records, but I wasn’t being called upon to do much else. However, since lawsuits are always a popular form of indoor sport, I was kept busy working as a process server, for which I was registered and bonded in Santa Teresa County. The job put a lot of miles on my car, but the work wasn’t taxing and netted me sufficient money to pay my bills. The lull wouldn’t last long, but there was no way I could have seen what was coming.

At 8:30 that Monday morning, December 7, I picked up my shoulder bag, my blazer, and my car keys, and headed out the door on my way to work. I’d been skipping my habitual three-mile jog, unwilling to stir myself to exercise in the predawn dark. Given the coziness of my bed, I didn’t even feel guilty. As I passed through the gate, the comforting squeak of the hinges was undercut by a brief wail. At first I thought cat, dog, baby, TV. None of the possibilities quite captured the cry. I paused, listening, but all I heard were ordinary traffic noises. I moved on and I’d just reached my car when I heard the wailing again. I reversed my steps, pushed through the gate, and headed for the backyard. I’d just rounded the corner when my landlord appeared. Henry’s eighty-seven years old and owns the house to which my studio apartment is attached. His consternation was clear. “What was that?”