“Polly Frances Luccardi, will you permit me to untether your soul and escort you to the Door?” I asked. The pressure increased and I gasped for breath.

“For the last time, no!”

My heart and lungs reinflated; my ribs sprung back into place. A surge of power pushed out of my fingertips and snapped the tether holding Mrs. Luccardi to her body. A lot of Agents untethered agreeable souls using magic, but I didn’t like it. I don’t know what a binding felt like to anyone else but it made me feel like elephants had been tap-dancing on me. Give me a silver knife and a straightforward cut any day. Unfortunately, I could only use my knife on the cooperative. No one knew exactly why, but souls that refused the Door had to go through the rigmarole of a binding.

“Polly Frances Luccardi, by your own words and of your own volition, your soul is bound to this Earth for eternity,” I said, a little breathless.

“Fine. My babies!” she cried, holding her incorporeal arms out to the cats that were now starting to nibble her corporeal body’s ankles.

Whatever. I got out of there before she realized that her little Snoogums was about to make her former shell into breakfast, lunch and dinner. If I had more time, I would have tried harder to convince her to go to the Door. Now I would have to file more paperwork, and Patrick would have to file more paperwork, and he would bitch about it and I would bitch about it and J.B., our supervisor, would be an annoying bastard about the whole thing because he’s very insistent on closed lists. But I’d deal with that later. First, I had to get home in time to show the apartment, and I had only a few minutes.

Death is just another bureaucracy, and in a bureaucracy so large, sometimes people fall through the cracks. There are plenty of reasons why people don’t get an Agented escort to the Door, and they don’t all have to do with kitty love. If a person suffers a violent death, they may leave their body involuntarily—snap the tether that binds them to their mortal self and flee in anguish and madness before an Agent arrives. Sometimes a soul will allow itself to be untethered, come along quietly and then break away from the Agent before they arrive at the Door, fearful of what lies behind it.

Sometimes an Agent is hurt or killed and that person’s list may lie dormant for an hour or two until replacements are notified. If that happens, the window of opportunity may close—souls might break their own tethers and wander free, or just refuse to be escorted, like Mrs. Luccardi.

Any of these possibilities creates ghosts, souls that will never pass through the Door. Ghosts have an annoying way of begetting other ghosts, showing up when an Agent is trying to work and convincing the confused deceased that they’re better off haunting this mortal coil than taking their chances with the Door.

The thing is, you can’t force a soul to be untethered and escorted. The soul has to choose the Door. Like so many mystical things, three is the key number. If the soul is asked three times and refuses the Door, then the Agent metaphorically wipes his hands and the soul becomes a ghost. The Agent is magically bound to leave them alone.

Of course, there are lots of ways around the “asking thrice” rule. You can tell people whatever they need to hear for as long as it takes to get them to agree to be escorted—like Heaven exists and that’s where they’re going, or they will join their beloved Ethel, or whatever.

I can’t attest to the veracity of any of that. All I know is that every Monday I get a plain white envelope in the mail. In that envelope is an ordinary piece of white paper with a typed list. The list has the names, locations and death times of people I’m supposed to escort. I go to the appointed place at the appointed time, take out my knife and untether the soul. Then I tell them something pretty and take them to the Door. I don’t even know what they see when they open the Door. My vision goes black as soon as they touch the doorknob, and returns when they’re inside. The only time I’ll get to see what’s behind the Door is when I get escorted there myself, and someday I will. Nobody outruns death. Not even death’s lackey.

I flew in the kitchen window eight minutes late. I own a brick two-flat in Chicago’s west Lakeview neighborhood and live on the top floor. My wings curled and shrank until they disappeared into my back. I don’t really understand where they go—I just know that they unfurl when I need them, and when I don’t there are only two long scars that bookend my spine. A good thing, too—it was hard enough trying to get through puberty as an Agent of death without having to explain my big flapping wings to everyone in my ninth-grade class.

The doorbell buzzed as I pulled my apron over my head and tossed it on the counter. The pears for the tart I had been making before Patrick’s call had turned brown and the crust was still rolled out on the cutting board, completely unusable now.

I strode through the kitchen and into the short hallway, then stepped into the dining room. The front door to my apartment opened into this room. I tapped the button on the intercom next to the door.

“Yes?”

“Gabriel Angeloscuro for Madeline Black.”

The potential tenant. Goody. “I’ll be right down.”

I grabbed the keys for the downstairs apartment off one of the hooks that hung next to the intercom. Just as I opened the door to head downstairs, I heard a thump behind me and turned.

A small stone gargoyle, about eight inches high, sat perched on one of the dining room windowsills. His face was extremely ugly in a cute sort of way—a kind of strange cross between a cat and a hawk. He had pointed feline ears, a large curved beak nearly as wide as it was long, and slitted cat’s eyes. Small bat wings arched from his back. His hands and feet were tipped with curved raptor claws. He crossed his arms over his adorable little Buddha belly and glared at me.